Frequently Asked Questions

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone or chat.

We curate high-quality dog wellness products by reviewing ingredient safety, supplier reliability, and product performance. If we don’t use it for our own dogs, we don’t sell it.

We partner with reputable brands that prioritize clean ingredients, safety standards, and overall canine health.

Whenever possible, we carry products made with natural ingredients and avoid unnecessary additives. Ingredient details are listed on each product page.

We are based in Deer Park, Long Island, New York, and ship within the United States.

Stop using the product and contact your veterinarian immediately. Please review product descriptions and ingredient lists before ordering, especially for dogs with allergies. After consulting your vet, you may contact us for further assistance.

Shipping rates are calculated at checkout based on order size, weight, and destination.

Yes, we offer free shipping on U.S. orders over $50.

If your order hasn’t shipped yet, contact us right away at info@optimalk9wellness.com or (516) 217-1604. If it has already shipped, address changes are not possible—please contact USPS using your tracking number.

Yes. Expedited shipping options may appear at checkout when available.

You can call (516) 217-1604, email us at info@optimalk9wellness.com, or use the contact form on our website.

We respond during business hours, Monday–Friday.

Most orders arrive within 3–7 business days. Shipping rates are calculated at checkout based on your order details.

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