Privacy Policy

Effective Date: May 16, 2025
Last Updated: May 16, 2025

At Optimal K9 Wellness, we prioritise the confidentiality and security of your personal information. This Privacy Policy explains in detail how we collect, use, store, and protect the information you provide when using our website. By accessing or interacting with our website, you acknowledge and agree to the practices outlined in this policy.

Information We Collect

When you visit or use our website, we may collect various information to help us deliver a personalized and efficient service. The types of information collected may include, but are not limited to:

Personal Identification Data: your full name, date of birth, and gender (where applicable).
Contact Information: including your email address, phone number, and mailing address.
Geographic and Demographic Details: such as your postal code, country of residence, language preferences, and other data related to your interests or preferences.
Feedback and Engagement Data: information you provide through customer surveys, feedback forms, or promotional participation.
Technical Data: IP addresses, browser type, and device information collected through cookies or other tracking technologies.

How We Use Your Information

The information we gather is essential for delivering high-quality products and services tailored to your expectations. Specifically, we use your data to:

Maintain Accurate Records: to manage our internal operations, verify identities, and provide reliable customer support.
Enhance Our Offerings: By analysing usage patterns and feedback, we continuously improve our products, services, and website functionality.
Communicate with You: to send relevant updates, promotional offers, newsletters, and essential information about Optimal K9 Wellness via email, phone, or postal mail, based on your preferences.
Conduct Market Research: to better understand market trends and customer needs through surveys, questionnaires, or other outreach methods.
Personalize Your Experience: by adapting website content, recommendations, and advertisements to better suit your interests and previous interactions.

We strictly use your information to provide value and improve your experience with us, never beyond the scope of what you have consented to.

Data Protection Practices

Safeguarding your personal data is critical to us. We have implemented comprehensive security measures, including physical safeguards, encryption, secure servers, firewalls, and restricted access protocols to protect your data from unauthorised access, alteration, disclosure, or destruction. Additionally, our staff is trained regularly on privacy best practices and data handling procedures to ensure ongoing compliance with applicable laws and standards. We review and update these measures regularly to address new risks and technological advancements.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your browsing experience. Cookies are small data files placed on your device that help us recognise returning visitors, analyse site traffic, and personalise content. These technologies do not collect personal data beyond what you provide or permit. You can control or disable cookies through your browser settings; however, doing so may restrict access to specific website features or reduce functionality. For more information about cookies, please refer to your browser’s help resources.

Third-Party Website Links

From time to time, our website may contain links to external websites, tools, or services that Optimal K9 Wellness does not operate. We do not control these third-party sites and are not responsible for their privacy policies or content. We encourage you to review their privacy statements before submitting personal information or engaging with those sites.

Managing Your Personal Information

You have complete control over your personal data and how Optimal K9 Wellness uses it. You may:

Opt-out of Marketing Communications: You can choose not to receive marketing emails or promotional material by adjusting your preferences when filling out forms on our site or by following the unsubscribe instructions provided in our communications.
Withdraw Consent: At any time, you may revoke previously granted consent for us to use your personal data for direct marketing by contacting us directly at info@optimalk9wellness.com
Access and Update Your Data: You have the right to request access to the personal information we hold about you and to request corrections or updates to ensure it remains accurate and complete.
Request Data Deletion: Subject to applicable laws and retention requirements, you may request that we delete your personal information from our records.

Sharing Your Information

We do not sell, trade, or rent your personal data to external parties. Your information will only be shared with trusted partners or service providers when necessary to deliver our services or when required by law. In such cases, we ensure these third parties comply with strict confidentiality and security obligations. With your explicit permission, we may share promotional offers or information from carefully selected partners who align with the values and interests of Optimal K9 Wellness clients.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect regulatory changes or modifications in our business practices. When significant updates occur, we will notify users via email or an announcement on our website. We encourage you to review this policy regularly.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or data protection practices, please contact us at:

✉ Email: info@optimalk9wellness.com